Hospitality consulting · Ithaca, New York
Raise the mark on how your team runs.
Highmark Management Solutions works with restaurant and hospitality businesses on the parts that decide a good week from a hard one: management, the software behind it, AI that takes admin off people's plates, and the logistics that keep product moving.
Services
Management consultingOperations, labor and the routines behind them.
Hands-on help with how a hospitality business is run: labor planning, scheduling, cost control, reporting and the routines that hold a team together across shifts and locations.
- Operations and labor reviews
- Back-office and reporting setup
- Interim and fractional management
Custom softwareApps and integrations made for hospitality teams.
Tools built around the way your team already works, from staff scheduling and onboarding to inventory, ordering and internal dashboards, plus the connections between the systems you already pay for.
- Web and mobile apps for staff
- POS, payroll and accounting integrations
- Dashboards owners actually open
AI integrationPractical AI that takes admin off people's plates.
Practical AI that supports managers and staff rather than replacing them: drafting schedules from forecasts, answering routine staff questions, summarizing sales and turning paperwork into a few clicks.
- AI assistants for managers and staff
- Automated reporting and admin
- Clear guardrails on data and approvals
Logistics solutionsOrdering, production and delivery that keep product moving.
Order, prep and delivery planning for kitchens, catering and multi-location groups, so product, people and vehicles are where they need to be.
- Ordering and par-level systems
- Commissary and production planning
- Catering and event logistics
Approach
Look first
We start on the floor and in the office, with the schedules, invoices and reports you already have.
Pick the few things that matter
A short, written plan with the changes most likely to save time or money, and what each one needs.
Build and set it up
Process changes, software and AI tools put in place with your managers, not handed over in a binder.
Stay close
Ongoing support and adjustments as the season, the menu and the team change.
Contact
Tell us what you are working on.
We reply by email, usually within two business days.